Exclusive: Sprinklr lays off more than 100 employees

Sprinklr, an American company that provides customer experience management platforms to global brands, has laid off about 116 people — about 3% of its workforce — to restructure its customer operations team, the company said in a statement to TechCrunch. I have confirmed this. The company has made new job cuts after more than a year Cut its workforce by about 4% In February last year.

The New York-headquartered company, which counts Microsoft, Samsung, P&G and more than 60% of the Fortune 100 companies globally as customers, on Thursday began informing affected employees in markets including the US and India about its decision. Granted, TechCrunch exclusively learned and confirmed this. Company through an email.

“Sprinklr made the strategic business decision to realign our headcount across our customer operations organization,” a company spokesperson said. “While these decisions are difficult to make, they reflect the commitments we have made to restructure our business so we can accelerate our go-to-market capabilities and better serve customers.”

The spokesperson confirmed that the job cuts have no impact on C-level roles.

Sprinklr did not disclose the exact number of employees laid off. According to recent 10K filing (PDF), As of January 31, the company had 3,869 employees worldwide. Of the total workforce, Sprinklr had 2,276 employees in India, 787 in the US and 3,082 internationally.

“The restructuring will be done in accordance with local and country laws. This difficult, but necessary action ensures we remain aligned with our priority growth areas and support customers where they live and work,” the spokesperson said.

In March, sprinklers informed of Its quarterly revenue in Q4 increased 17% year-over-year to $194.2 million from $165.3 million a year earlier. The company also generated GAAP operating income of $18.5 million, compared to an operating loss of $1.8 million a year earlier.

“While we will continue to hire in priority areas to support our growth, scale and long-term success, our first priority is to support employees with the utmost care and respect, showing appreciation for their contributions to Sprinklr and helping them Is. Their infection. We will then continue our focus on strengthening our foundation, fostering innovation and enhancing our execution to drive value for our customers and shareholders,” the spokesperson said.

there was sprinkler on friday Trading at $12.10 per share With a market cap of $3.30 billion.