It is fair to say that Ai Pin Launch That didn’t go the way Humane had planned. This week, the well-funded startup is dealing with yet another problem in a long list of growing problems. The company issued an email on Wednesday urging customers to stop using its egg-shaped charging case.
According to Humane, the warning was issued “out of an abundance of caution.” The company says it began investigating after a “single complaint” of a charging problem from a customer. Ultimately Humane determined that the supplied batteries were a potential fire hazard.
“Our investigation revealed that the battery supplier was no longer meeting our quality standards and that certain battery cells supplied by this vendor may pose a fire safety risk,” Heumann wrote in an email seen by TechCrunch. “As a result, we immediately disqualified this battery vendor while we work to identify a new vendor to avoid such issues and maintain our high quality standards.”
We contacted the company for more information and asked if Humane has any intention of issuing a full recall or refund. Currently, the company is offering solace in the form of two free months of its $24 subscription service.
Humane isn’t the first consumer electronics company to ship products with potentially dangerous batteries. However, the timing of this news is less than ideal, as its founders reportedly Gathering information about the company Just a few months after launching its first product, the company made it available to potential buyers.
As per the note, the charging case is the only Humane product affected by this news. The company has not separately identified the battery boost nor the charging pad.
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